By listening to and valuing the insights of communities, the public sector can build better services, improve outcomes and use limited resources more wisely. But what are the essential ingredients for effective collaboration? And how can you overcome barriers...

14th August, 2024


Many councils are recognising that for planning to truly deliver regeneration and inclusive growth well, they need to adopt a community-centred approach to building and develop places that work for residents.  Bringing communities into the consultation and conversation from...

3rd January, 2024


Councils and their employees can transform levels of trust and build towards positive relationships with residents through each interaction. People-facing services are vital, not solely for meeting resident’s needs, but also in determining resident’s attitudes and engagement with Councils.   ...

28th November, 2023