Innovation Exchanges give participants from our member councils a space to step away from day-to-day activities and engage with peers from across the country. Each session addresses a big challenge or opportunity facing councils and their communities. Sessions are peer-led...

3rd January, 2024


Councils and their employees can transform levels of trust and build towards positive relationships with residents through each interaction. People-facing services are vital, not solely for meeting resident’s needs, but also in determining resident’s attitudes and engagement with Councils.   ...

28th November, 2023


Councils up and down the country are having to make really difficult financial decisions. Decisions that will impact the way you run services and how you engage with your communities.   So, how do you ensure that communities, their views...

16th November, 2023


The adoption of Generative AI can be a game-changer for organisations aiming to supercharge the efficiency and productivity of their operating models. This technology also has the potential to reduce demand on services and help reduce loneliness and social...

20th January, 2023


There has been a growing importance placed on the relationship between the council and its residents. Over recent years, we have seen the increased popularity of engagement methods like citizen assemblies and strength-based service approaches, that have brought more...

20th January, 2023


Design thinking can help inspire innovation, spark new ideas and uncover deep issues or new perspectives. It has gained popularity as a tool because when applied well it can be an inclusive, human-centred, efficient and adaptable approach to problem...

20th January, 2023


Are you feeling the stress? That’s unsurprising: there’s never been a more challenging time to be in a leadership position in local government. The pressure to deliver outcomes in an increasingly volatile world while also saving money is intense....

20th January, 2023


Given current challenges around local government finance, increasing revenue is top of the agenda for all councils right now. Additional investment is needed to fulfil your ambitions and provide high quality places where people want to live.   Many councils...

20th January, 2023


A thriving and growing social economy is the desire of every council.  The key to making this a success is empowering communities and community businesses to have a real stake in their local economy.   But how do you actually...

20th January, 2023


Every council wants meaningful engagement and thriving communities. Could wellbeing be the magic ingredient that enables this to happen? Residents who are able to shape what happens in their area and who feel a sense of individual and collective...

20th January, 2023


Councils are constantly looking for new ways to engage their residents, from citizens assemblies to listening sofas. When councils don’t hear residents or don’t act on their views consistently and reliably the costs are very high; you lose trust, community...

15th December, 2022


Has your council declared a climate emergency but is struggling to make this a reality across the organisation? If so, you’re not alone. All too often, reducing carbon emissions and adapting to rising temperatures is seen as a trade-off...

19th October, 2022


Councils are grappling with the challenges caused by the housing crisis. It’s often difficult to secure local development, navigate conflicts of interest and balance public input with investment. Community engagement can be adversarial and shared solutions beyond reach. But...

19th October, 2022


What can you do when you’re measured by outputs instead of outcomes?   If your work is achieving deep, people-and-place-changing results that go way beyond top-down targets, you absolutely need to come to this session.  We’ll explore the challenges of...

6th September, 2022


We live in unprecedented times, where we are facing increasing emergencies in our communities. From COVID to the cost-of-living crisis; the answer to solving these issues sits with our residents.    Councils who listen to their communities unlock deep solutions...

6th September, 2022


Our communities are facing big and complex challenges, ones that can only be addressed by working together, across all areas of the system. Getting services, especially from different organisations, to collaborate is not an easy task. How do we...

26th April, 2022


Places need new types of leadership, people who increasingly collaborate with staff and communities to tackle today’s biggest challenges. This type of leadership is about starting to shift power to put others in the driving seat. Walking alongside communities,...

14th April, 2022


Meet others who are working on the same stuff as you in these subject-specific deep-dive sessions.

5th January, 2022


Meet others who are working on the same stuff as you in these subject-specific deep-dive sessions.

5th January, 2022


Meet others who are working on the same stuff as you in these subject-specific deep-dive sessions.

5th January, 2022


Councils that seriously engage their residents build deep relationships of trust that enable them to transform a place together. This kind of shared agenda saves you money, time and aggro down the road because the whole community is bought...

4th January, 2022


Facing untold demand and financial pressures following the pandemic, councils are increasingly looking to radically transform their operating model to avoid future crises and continue to deliver decent services. But many of those leading that change immediately find themselves hindered by...

23rd September, 2021


Many councils have declared a climate emergency and pressure is growing for councils to act on those declarations. But what does an effective strategy for emissions reductions look like in a place? Where can councils take direct steps to reduce emissions and where must they mobilise...

29th April, 2021


Addressing climate change is a major imperative for councils across the country with many now having declared a climate emergency. More than ever councils are expected not just to work with residents and business to drive down emissions but...

27th April, 2021


The pandemic has highlighted how important a close, collaborative relationship between councils and their partners can be.   Local charities and community groups have the knowledge and capacity to massively enhance a place’s ability to respond to its most pressing...

2nd February, 2021


Increasingly, councils are drawing residents into decision-making. Approaches range from informal conversations to full-blown citizens assemblies. The goal is to draw on local knowledge, strengthen legitimacy, create more responsive services and build collaborative relationships. At a time of shrinking...

2nd February, 2021


Councils have discovered that shared narratives – or put simply, stories – are powerful. As the pandemic showed in its early stages, a simple narrative can mobilise communities and inspire the workforce to extraordinary joint effort. Get the wider...

27th January, 2021


Councils embracing a community power model soon realise how important it is to free up the frontline of the workforce. Only with that freedom can council workers let the community genuinely lead, build relationships of trust and break away from...

10th December, 2020


Many councils are embracing a community power model. Some have been at the cutting-edge of this for years, and others stepping firmly into this space through community partnership throughout the Covid-19 crisis response. This approach recognises the power and...

10th December, 2020


Central Government is inevitably a major factor in a council’s success. Whitehall is home to funds and powers that can either help unlock transformation and impact or stymie ambitious plans for change. Ministers and MPs also play the chief...

1st April, 2020


Councils across the country are increasingly facing up to the challenge of delivering local economies that are both vibrant and inclusive. Creating a labour market that not only delivers jobs but good, well-paid and secure jobs is a central...

1st April, 2020