Booking for a paid event constitutes acceptance of New Local’s booking terms and conditions.
Refunds and transfers
A full refund will be given if a cancellation is received more than six weeks in advance of the event. 50% of the fee will be refunded for cancellations received up to 15 working days prior to the conference. No refund will be given within 14 working days of the conference, including for illness, unexpected life events or other personal reasons. Tickets cannot be rolled over to future events.
Attendees may send a substitute to an event in their place subject to a transfer fee of £15+ VAT per booking. If the substitute is subject to a different price or, if they amend any elements of the booking including upgrades or new purchases, the differential will be charged at the point of the transfer as relevant. No refunds will be issued for any reduction in package within 10 working days of the event.
Should it be necessary to reduce numbers in the venue, delegates will be invited to attend in the order booked. From time to time it may be necessary for New Local to reschedule or cancel an event, in this case all attendees will be offered a free transfer to the new date or a full refund. Unfortunately, we won’t be able to reimburse any additional expenses including travel.