Innovation Exchange: Putting people and communities at the heart of your operations

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There has been a growing importance placed on the relationship between the council and its residents. Over recent years, we have seen the increased popularity of engagement methods like citizen assemblies and strength-based service approaches, that have brought more people into decision making processes.

This shift in thinking about what a council’s relationship with its residents should look like has required buy-in from senior officers as well as investment in engagement teams, strengths-based practices, training and understanding of this new way of working.

But, to really mainstream this way of working requires strategic direction and planning within the corporate core of the council. Departments such as HR, legal and procurement haven’t always been brought along on the same journey as other teams, and this is holding back the council’s relationship with residents.

Join us at this session to explore how to put corporate functions at the centre of the councils’ efforts to shift how they work with their citizens.

Alongside peers from across the country you will discover how to make this happen. You will be inspired by the experiences of colleagues and their knowledge of the vital skills needed to put people and communities at the heart of your operations.

This session has been designed for officers who are working alongside or who oversee the corporate functions in councils. Join us and leave with key practical steps to:

• Engage operational teams in a ‘people first’ way of working
• Balance risk management with innovative practices
• Develop the skills needed across the whole staff team to support transformation throughout the council

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