3.00pm - 4.00pm
17 January 2023

How We Did It: A Truly Person-led Service

3.00pm - 4.00pm  |  17 January 2023  | 

From housing to addiction, councils are moving towards person-led services. This approach puts people in the driving seat instead of letting the institution dictate what happens to them. It works, people have told us that individuals feel much more valued and listened to and that they reach more sustainable solutions.

But where do you begin if you want to bring this about in your own council? What skillsets do you need? How much does it cost? How do you measure results? Crucially, how do you shift an often stubborn paternalistic internal culture?

We put Ben Hughes, head of wellbeing & public health at Essex County Council, in our How We Did It hot seat. The Essex Recovery Foundation is not only person-led, it’s community-powered, with former service-users integral to its governance.

Ben speaks with incomparable passion, insight and a depth of experience. Catch up on the session to hear about the practicalities of setting up and growing a service like this.

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