How We Did It: Transforming public services into people power with Good Help

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What if the help your services delivered didn’t just solve one issue but prevented more across your community?

COVID has exposed and accelerated numerous crises in our communities that all local authorities are currently grappling with, working out the best way to respond to meet the needs of as many people as possible.

How do you adapt your services in a way that not only offers help to those who need it but offers Good Help, creating enabling relationships that build agency and change lives?

At this session we will hear about a three-year project being run in Rochdale which has used the Good Help principles to tackle the post-pandemic crises, transforming the way they work and their relationships with many residents.

The session will explore the nitty-gritty of the project, how it was set up and run, as well as the results this method can deliver for communities and councils.

We will focus entirely on practical delivery and provide you with vital takeaways for your work, including answers to the questions:

• What is the Good Help approach?
• How could this approach help me to work alongside my community to identify areas of need?
• What is the impact of this way of working?

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