9:30am - 11:00am
7 December 2023

Stronger Things Live Lounge: How Community Appointment Days cut health and social care waiting lists 

9:30am - 11:00am  |  7 December 2023  |  Online
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“We’re not going to get out of this situation with increased efficiency… The Community Appointment Days were a real shake up of the system.”

In the face of the unrelenting demand crisis, radical innovation is required. This is what Sussex Musculoskeletal Partnership achieved with resounding success in early 2023 with their Community Appointment Days.

Join us to hear from the women who made that vision a reality. They will talk us through how over two days they provided community-powered, strength-based support to 550 people. The initiative discharged 50% of people on the day from the routine waiting list, and a third were connected to a community service on site.

It’s about really changing those models of care, enabling people to step out of the passivity of being a patient and into something which is much more befitting with who you are and all of your other elements of your life.

By introducing unlimited conversation times, guaranteed consultations, participants taking their notes (instead of the clinicians), the MSK team moved beyond toes and knees to something which looked at the health and wellbeing of that person in totality.

And on top of all this, they reduced their appointment waiting time by five weeks!

Session outline

09:30-10:00: The interview. Hear directly from Laura Finucane and Natalie Blunt on the nuts and bolts of how the project happened and ran on the day.

10:00-10:30: Your questions answered. We’ll invite you to submit questions in advance so we can get answers to as many of them as possible.

10:30-11:00:  Deep dive- Hungry for more, or have technical questions that you’d like to ask? Stay for small group conversations.  

What you’ll learn

We will focus entirely on practical delivery and provide you with vital takeaways, including answers to the following questions as well as your own.

  • What are community appointment days?
  • How did Sussex MSK Partnership develop their community appointment day model?
  • What radical changes were made to the clinical consultation model for the Community Appointment Days to deliver better outcomes?

Submit your questions

We anticipate a lot of questions for the Sussex MSK Partnership team so would like to prepare and group your questions in advance. Have a burning question you’d like to have answered, submit it here.

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